About Us To ensure security, please note the closed padlock when entering your credit card details at the final stage of your order.
The Internet Sales Line Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] pedigreecharm [dot] co [dot] uk.
Our Contact details:
The Internet Sales Line Limited
Suite 10,The Exchange,Spring Lane, Colne BB8 9BD United Kingdom
Phone: PHONE: 01282 725 247
Fax: FAX: 01282 868 601
Email: sales [at] pedigreecharm [dot] co [dot] uk
My VAT Registration Number 893 3643 89
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Details are entered on a secure page which we cannot view.
We accept Visa, American Express, Mastercard, Switch, Solo, Delta, Maestro, JCB and Visa Electron.
You can also select to pay by cheque made payable to 'The Internet Sales Company'.
You may send your credit card information via phone, fax, snail mail or over the Internet. All our payments online are processed through a secure server. We cannot see, nor ever have access to this data. |
Shipping And Handling The delivery charge is by weight but with a maximum postage of £8.99 if you have a UK post code. Most go 1st class within the UK, except for heavier orders where they will require 2 days extra delivery time. Please note that UK packages sent special or recorded delivery will require signatures. Postage to Europe and zone 1 and 2 countries is charged at the normal airmail rate via Royalmail.
You can request heavy items to be left in a suitable place if no-one is in. This should be done in the "Order Comments" box when making your order or explained to the person on the phone if you ring us. For example, you can ask to "leave items in car port" or "leave in porch" if you wish. This will be at your own risk - if the package is lost or stolen after being left as instructed this will not be the responsibility of Pedigree Charm or the courier company. This service is only available on heavy items sent by a courier. Royal Mail are not able to offer this service.
Where it is not possible to make the delivery and a signed-for delivery service is selected, a card will be left stating what has happened and from where you can collect the item yourself. Royal Mail are not able to make repeated attempts to deliver your item - it will have to be collected from your local depot if you are not there to receive it. The courier companies can attempt another delivery, but you will have to arrange this with them once you have the card by calling the number on the card.
It should be noted that Royal Mail will not delivery on Sundays or Bank Holidays and our couriers will not deliver on Saturdays, Sundays or Bank Holidays. |
| Delivery Schedule For UK orders your goods are normally delivered within 1-5 working days from posting (excluding UK bank holidays). Larger orders may require more time and we will let you know if there is any delay. For Europe and zone 1 or 2, orders they are usually received 3-7 working days from posting. However, we have experienced that it can take upto 2 weeks and on occasions but not often even more for zone 1 and 2. We aim to dispatch all orders within 1-5 working days of receipt of order. Most orders received after 2pm GMT may not count as the first working day. If there are any reasons for delay we will immediately contact you via email. A signature is required for UK orders upon delivery of larger or special items. |
| Back Orders If your item is not in stock, we will back order for you. If delayed more than 5 days, you will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All countries in the EC carry VAT of 17.5% and is included in the price. |
Credit Card Security Shopping online with Pedigree Charm is a safe and secure way of placing your order. All information submitted within the order process is safely stored to ensure that personal and sensitive information is kept secure. We collect payment using a third party payments system provided by SECpay. While you are on the SECpay site, you will see that the page is secure since ‘https’ appears at front of your browser’s address window (the ‘s’ in https denoting ‘secure’) and a small padlock is displayed at the bottom of your browser window. You can verify the validity of the SECpay security license by double clicking on the padlock.
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| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us on sales [at] pedigreecharm [dot] co [dot] uk, alternatively, you can call on PHONE: 01282 725 247 (International +44 PHONE: 01282 725 247) or fax us on FAX: 01282 868 601 or write to us at Suite 10,The Exchange,Spring Lane, Colne BB8 9BD United Kingdom |
Privacy Policy The Internet Sales Line Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Returns
All products supplied by The Internet Sales Company have been carefully selected and manufactured to a high standard. In the unlikely event of receiving faulty goods, you can return them to us.
To cancel the contract, please pack the relevant item securely, attach your personalised return label and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that the item was delivered to you. In these circumstances, returned goods must be unused, in the original packaging, in a clean and resaleable condition. You must return goods to us using a signature for proof of delivery if in the UK or if outside the UK by regular airmail. The maximum postage we will refund for returns will be equal to what you paid for your original postage. Upon receipt and should the goods be received in excellent condition we will refund the product price paid.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. You will be responsible for the cost of all postage (both returns and delivery costs) if your order was sent and you wish to return it because the order did not arrive in time for Christmas knowing that delivery could not be guaranteed because you placed your order after the last guarateed posting date or because of delays due to snow. Possible delays due to snow will always be highlighted on all product pages when snow conditions will apply.
We regret that we cannot accept cancellations of contracts for the purchase of video, DVD or audio products where the item has been unsealed.
All returns must, in the first instance, be notified to us within 7 days using our Contact Form.
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